http://blogs.csdecisions.com/general-merchandise/convenience-solutions-6/ Just another WordPress weblog Thu, 21 Aug 2008 10:16:21 +0000 http://wordpress.org/?v=2.6.1 http://blogs.csdecisions.com/general-merchandise/convenience-solutions-6/#comment-3 Larry Bowling Fri, 01 Feb 2008 19:07:03 +0000 http://blogs.csdecisions.com/?p=10#comment-3 Due to implementing a solid Customer Service program 4&1/2 years ago, our stores on a same store basis have been up on inside sales vs previous year 49 out of the last 51 months. We know first hand the value of Customer Service, smart merchandising, and continual work on store appearance, as a huge weapon against all competitors in this war for the Customer. We also know that you must stress those things daily if you expect to see results. Too many times we see competitors who obviously have the mentality of saying it once and thinking it will happen, and we capitalize on those mistakes. Due to implementing a solid Customer Service program 4&1/2 years ago, our stores on a same store basis have been up on inside sales vs previous year 49 out of the last 51 months.
We know first hand the value of Customer Service, smart merchandising, and continual work on store appearance, as a huge weapon against all competitors in this war for the Customer.
We also know that you must stress those things daily if you expect to see results. Too many times we see competitors who obviously have the mentality of saying it once and thinking it will happen, and we capitalize on those mistakes.

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